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- "Thor Kitchen Direct is the authorized official distribution store of the Thor Kitchen brand on Amazon. Please feel free to purchase. We will strive to provide excellent service to our customers and will try our best to provide a super shopping experience! Customer Service 1-Years Warranty for quality-related issues For 1 years after the date of purchase. We take care of all quality-related issues with a REPLACEMENT OR FULL REFUND. Or you can ask the free repair. Reminder: Be sure to use your product as directed. Please kindly NOTE: Products served in California require an additional 9% tax of sale price. Limitations: Our returns and exchange service is limited to all purchases made from Thor Kitchen Direct. If you purchased through a different retailer, please contact them directly. (Unauthorized reselling of Thor Kitchen products is prohibited.) If the product is taken outside the country of purchase, any shipping costs will be the buyer's responsibility. Friendly Reminder: When contacting us for help, please kind provide a picture of the damage item and tell the details to our customer service. In the event our exchange policy changes, we’ll be sure to update this page. 24-hour E-mail Customer Support For each inquiry regarding Thor Kitchen product or service, our professional E-mail Customer Service Team will reply back within 24h to offer help for customers. Contact us THOR GROUP 13831 Oaks Ave., Chino, CA 91710 T (909) 628-7578 | F (888) 507-2973 Office Hour: 7am – 3:30pm (M-F / PST) About Thor Kitchen: Thor Kitchen focus on home kitchen appliances, which offer a full-suite of pro-style kitchen appliances. We started to design indoor ranges in 2003 and got the CSA certification and did range OEM for Electrolux in 2006. We are developing and making progress more and more. After a lapse of few years, Thor Kitchen has now become the Top Brand in home kitchen appliances industry, served customers from around the world with high quality product and authentic customer service. "
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