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- StarWilling is the sole authorized seller of authentic Jacriah products (other than Amazon) on the Amazon platform. Offers from other sellers are scamming attempts, counterfeit products or unauthorized reselling. To ensure your complete safety and the excellent service we strive to give our customers, please avoid purchasing from other sellers. Customer Service 30-day money-back guarantee for ANY reason For 30 days after the date of purchase, return your undamaged Jacriah product and receive a full refund for ANY reason. 12-month warranty for quality-related issues For 12 months after the date of purchase, we take care of all quality-related issues with a REPLACEMENT. Reminder: Be sure to use your product as directed. Free user support Not sure how to get your Jacriah product to work properly? Contact our world-class, friendly support team for quick solutions. Limitations • Our returns and exchange service is limited to all purchases made from StarWilling. If you purchased through a different retailer, please contact them directly. (Unauthorized reselling of Jacriah products is prohibited.) • Warranty-related shipping costs can only be covered in the country of purchase. If the product is taken outside the country of purchase, any shipping costs will be the buyer's responsibility. • If returning an item, please ship it back within 20 days after you receive approval. Further delay may void your return. Friendly reminder: When contacting us for help, be sure to have your Jacriah product handy for troubleshooting! In the event our exchange policy changes, we’ll be sure to update this page. Contact us E-mail:yingyingchonga@163.com (US) Mon-Fri 9am - 5pm (PST)
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